All packages are NON-REFUNDABLE and NON-TRANSFERABLE.
NO REFUNDS will be given under any circumstances except in the case of show or package cancellation. NO NAME CHANGES will be permitted under any circumstances. The merchandise items will be available for collection on the day of the show. You will need to bring your photo ID and this confirmation voucher. Tickets are non-transferable and must be picked up and used by the purchasing customer. You will be contacted (via the email address you provided at the time of booking) in the week prior to show date with detailed collection instructions. The contents of the packages are commemorative only and does not gain or authorize access into the venue or backstage areas.
For the majority of events taking place after July 2016 (consult the info page of the event for more details) Tele Ticket Service will send the tickets at the earliest 4 weeks before the event. The main reason for this measure is the fight against ticketing fraud and the black market. By delivering the tickets only 4 weeks before the event, resale at extremely high prices on the black market is being impeded.
Resale of tickets at exorbitant prices is illegal in Belgium. Facilitation hereof via a website is prosecutable. Any person offering excessively purchased tickets for resale via these concerned websites risks to be prosecuted in court.